Help & Support

Choose the service you need, pick a date and time, confirm your address, and pay. You get a confirmation straight away with your professional's details and their estimated arrival time.

Yes. Someone over 18 needs to be present for the full appointment. For a home visit to a child or an elderly family member, a parent or guardian has to be there throughout.

Most routine blood tests are back within 24 to 48 hours of collection. Specialised panels can take up to 5 working days. You are notified the moment your report is ready, and it stays in My Reports.

Yes. Reports are visible only inside your account and are never shared with anyone else without your written consent. Our collection staff arrive in unbranded clothing, and nothing on the packaging identifies the test.

You can cancel or move a booking free of charge up to 4 hours before the scheduled time, from My Bookings. Inside 4 hours a cancellation fee may apply depending on the service.

Every professional on the platform holds a valid licence from the Dubai Health Authority or the relevant UAE regulator for their specialty, and is identity-checked and background-screened before joining.

Visa, Mastercard, American Express, Apple Pay and Google Pay. Card payments run through a secure PCI-DSS certified gateway, and Touch never stores your full card number.

Touch is for non-emergency care only. In an emergency call 998 for an ambulance, 999 for police or 997 for civil defence. Please do not wait for a Touch booking.